Autohaus Denzel AG is a leading company in the Austrian automotive market that specializes in the import of Asian car brands. Acting as a central link between workshops and manufacturers, it is responsible for the efficient handling of warranty claims. Particularly in the area of imported vehicles, Autohaus Denzel manages the complex and time-consuming warranty processing between workshops and manufacturers.
The increasing volume of imported vehicles posed a challenge that tested manual processing capabilities.
To address this challenge, Denzel AG, under the guidance of its partner “J-IT” IT-Dienstleistungs GesmbH, implemented a robust Robotic Process Automation (RPA) solution using Automation Anywhere to handle the complex tasks associated with vehicle imports, regulatory reporting, and warranty claims processing.
The implementation of Automation Anywhere, one of the world’s leading RPA solutions, has significantly increased the efficiency of Denzel AG.
The processing time for all related steps in the process chain has been drastically reduced. What used to take several days is now completed within hours. The backlog that had built up over months was cleared in a single day.
This automation has not only led to an immediate increase in efficiency but has also enabled Denzel AG to handle future growth, such as the expected rise in warranty claims and higher sales volumes.
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