Case study Netcom Kassel EN - Business Process Automation und Orchestration

Netcom Kassel

The Initial Situation:

The processes were documented at an outdated level, but they were not followed and did not always meet the BPMN 2.0 standard. Therefore, they were also not automated.

Current State:

“We’ve always done it this way.”
“This is a business customer; we have to treat them specially.”
“The machine can’t make that decision; it’s always individual.”

Objectives of the PoC:

No more manual tasks, aside from error management
Establish assessment choices
Concentrate on primary processes
- Connection
- Termination
- Modification

Results:

69 processes recorded
of which 56 implemented in Camunda and 35 fully automated
many subprocesses are reusable (modular design) => high development speed

Feedback from the expert side:

Significantly lower ticket intake
The systems are running more stable

The goal is now to fully automate all customer processes and only manually handle error cases and exceptions. Process modeling takes place collaboratively in BPMN.