Autohaus DENZEL
Customer Information:
Autohaus Denzel AG is a leading player in the Austrian automotive market, specializing in importing Asian car brands. As a pivotal link between garages and manufacturers, they are responsible for efficiently managing warranty claims. Particularly in the realm of imported vehicles, they handle warranty reimbursements between garages and manufacturers, a task that’s both complex and time-consuming.
Automation Details | The Challenge:
The increasing volume of imported vehicles posed a challenge, stretching the manual processing capabilities thin.
To address this challenge, Denzel AG implemented Automation Anywhere, led by its partner “J-IT” IT-Dienstleistungs GesmbH, a robust Robotic Process Automation (RPA) solution, to tackle the intricate tasks associated with car imports, regulatory notifications, and warranty claim processing.
Processes automated
- Car import processing
- Warranty claim compensation
Implementing Automation Anywhere, one of the world’s leading RPA solutions has significantly improved efficiency for Denzel AG.
The processing time for all related steps in the process chain has been drastically reduced. What used to take several days is now completed within hours. The backlog, which had been accumulating over months, was cleared in a single day. This automation has not only provided an immediate boost in efficiency but has also positioned Denzel AG to handle future growth with confidence, including the expected increase in warranty claims and higher sales volumes.
Customer Achievements:
- 40 % efficiency improvement in car import processing
- 25 % efficiency improvement in warranty claim compensation
- 10215 car imports processed with automation
- 10 processes automated
- 45.000 EUR saved annually
- 10 bots implemented
More satisfied customers:
